40 years ago the Jape family made the bold decision to get into the furniture business here in the Territory selling gorgeous timber furniture made locally.
Back then all we had was a small empty space in the city and every time someone wanted to use it we would shuffle to the next one. Fast forward to today and we are proud to have a team of more than 25 Territorians running our 4000sqm permanent display room and a huge vareiety of designer furnishings made for the Territory.
It’s safe to say that after 40 years in the business we know a thing or two about furniture. Most importantly though, we haven’t forgotten our roots! We know the Territory is unique which means style, comfort and excellent quality that can withstand our climate is priority. Whether it’s home, office, or outdoor furniture you’re looking for- we have you covered. Thanks to our years of experience as a local business we also know what frustrations you come across when dealing with major furniture chains.
Unlike many other stores locally who only ever keep a few items in stock we buy in bulk directly to Darwin. Why does that matter? Our stock won’t take weeks to find its way to your home and, thanks to bulk direct deliveries our freight costs are kept low, meaning yours are too.
The Jape Experience
‘The customer comes first’ is something you hear often. Here at Jape we believe actions speak louder than simple clichés which is why excellent customer service has become intrinsic to everything we do. When you visit our store you may arrive needing nothing more than a piece of furniture, but you can guarantee that what you will leave with is an experience that makes you excited and eager to create your new space at home.
Our staff is passionate about giving you the best possible journey with us. They understand that buying something new should be fun and enjoyable and will go out of their way to ensure you leave with a smile on your face.
We also believe that the customer experience shouldn’t stop the moment your credit card has been cleared which is why our service will extend beyond your time in-store. From a fast and friendly delivery through to helping clear your old furniture to make room for something new, we are with you all they way.
It’s true that sometimes life happens and your beloved piece of furniture might succumb to some wear and tear. Different to large chains, we keep spare parts on hand locally so that we can help restore your furniture as soon as possible.
We’re here for the long-term, eradicating unnecessary worry or stress.
Our dedication to creating the Jape Experience is best represented by our Customer Service Officer, a staff member dedicated to ensuring our staff are continually building on their skills and knowledge to serve you best. It also means there is always someone available to answer any questions you might have and help you make the best choice for your home!
Jape Furnishing Superstore is a large family business who found a welcoming supporting home here in Darwin, so naturally we know how much community, support and teamwork means to a business and its customers.
We are very humbled to be recipients of the Telstra NT Business Award for Social Responsibility, both in 2008 and 2010, as a result of our work with LifeLine, The Salvation Army, St Johns Ambulance, Total Recreation, as well as local school and community groups. We truly believe in repaying the community that has supported us for all these years. Click here to learn more about our Community Support Program